IT Support Package Pricing

IT Support and Cyber Security is each when you reach out to our team via Email, Phone or Support portal where we can assist with great experience to troubleshoot and problem-solve super fast. Remote support covers software applications, hardware issues, network connectivity, security and general IT enquiries, and more!

This service is where you and one of our leadership team meet bi-annually to discuss your IT roadmap, security alignment, and IT budget to get the best out of technology. Using data from our systems that monitor your IT assets and leveraging our experience on the latest technology, we prioritise areas of your IT estate that need to be addressed to maintain a high level of productivity with a robust cyber security posture against emerging threats.

Your business will likely have a LOB or Line of Business application. This will probably be the core of your operations for your business to function. You may have other applications, including finance, design or CRM. All of these will require a level of support or technical knowledge. This is where we come in to help manage your application and vendors.

Your business needs to be prepared when a cyber incident occurs, and having a proper plan is crucial in responding to a severe cyber incident such as ransomware.

An Incident response plan lays everything in a simple format that lists the procedures to follow that will minimise any damage and restore services to normal operations as swiftly as possible.

We take care of all the management of your network and firewall to ensure your offices are safe and secure. Firewall and network management are two essential components of IT infrastructure management that focus on providing your network's security, performance, and reliability.

Having a new person starting at your business can be very stressful. Ordering equipment such as laptops, procuring licenses, and setting up multiple accounts. Lots to do! We take care of this process for you at no extra cost, whether someone is joining your business or, equally importantly, when someone is leaving your business.

User management and administration is the day-to-day maintenance of activities that manage user accounts and permissions within IT systems. It encompasses creating, modifying, and removing user accounts, as well as assigning access rights and privileges to users based on their roles and responsibilities.

As part of your service with us, we will provide reporting on the support tickets you raise with us. We will send you a monthly report summarising the previous month's service details and Asset Management and Tracking.

Endpoint Detection and Response (EDR), also known as Endpoint Detection and Threat Response (EDTR), is a cybersecurity technology and approach that focuses on detecting and responding to advanced threats and malicious activities on an endpoint such as a laptop or server within a business's IT infrastructure. This will replace your traditional antivirus solution.

Complete 365 security compliance and monitoring with the latest best practices and secure score measurements. Emerging breach detection and universal risk alerting allows us to take proactive measures to prevent a high-risk breach that could damage your business.

User security awareness training is a proactive approach to educating and training your staff on various aspects of cybersecurity, best practices, and potential risks. It aims to raise awareness among users about the importance of cybersecurity and equip them with the knowledge and skills to make informed decisions and take appropriate actions to protect sensitive information and mitigate cyber threats.

(Annual Commitment)

All the productivity tools and security services your business needs

Complete patch management is our comprehensive approach to managing software patches and updates across your business. We identify, deploy, and monitor patches to address vulnerabilities, enhance system performance, and ensure the security and stability of software applications and operating systems.

We implement email security as a technology to protect email communication and prevent unauthorised access, data breaches, malware infections, and other security threats associated with email usage. It encompasses protection against various techniques and solutions designed to ensure email messages' confidentiality, integrity, and availability.

Our signature solution allows your business to create and manage professional email signatures for your employees. This tool is created to distribute email signatures throughout the entire organization in a centralized manner. It guarantees consistency, adheres to branding guidelines, and ensures compliance through automation and standardization.

Our M365 backup solution is our comprehensive backup. It protects the data stored within Microsoft 365 cloud services, including Exchange Online (email), SharePoint Online (collaboration), OneDrive for Business (file storage), and Microsoft Teams (communication and collaboration).

A backup solution is the most important service you will have as part of your IT. Ensuring that your backup is doing its job and testing it frequently will ensure that the day that you need to use it, hopefully not, your business will be able to rely on the backup to save the day from a ransomware attack, server failure and all the other horrible things that can happen in IT!

This is a tool more for us, not your staff. This is another security tool that filters out all the logs and events across your IT estate daily. Tens of thousands of them. This tool helps us look out for that one that may indicate something malicious may be happening and allow us to act. So important, we include by default in our service.

Cyber Essentials is the UK government's programme for SMEs to align themselves with an achievable security standard. We will talk more about this with you soon. Once you are certified, it's vital for both compliance and security to ensure you are compliant throughout your certification period. Our tool makes this process easy and provides you and us visibility of where there is a need for attention on your endpoint Pricing Package.