Discover Our Managed IT Support Plans for Businesses
How much should you really be paying for your IT?
What type of services shoudl you get for what you're paying?
Let Novix address those questions other providers avoid and know exactly what you're getting for your money when you partner with us.
Managed IT Services Costs
Should NOT be a Secret.
See how much you can expect our full-service and ongoing IT support to cost you monthly.
Wehave three distinct support plans to choose depending on where your business is on technology journey.
Launch
-
Managed IT
Full Service Helpdesk
Business Hours Support
Emergency Response
Asset Inventory
Vendor Management
Onboarding/Offboarding Service Ticket Reporting
Patch Management -
Client Success Programme
Quarterly Strategy Sessions
Technology Alignment Planning
Regular Assessments
Compliance Alignment -
Managed Network
Server Support
24x7 Network Monitoring
Infrastrucuture Monitoring
Dcoumentation -
Managed Security
Managed Firewall Service
Endpoint Protection & Response
Microsoft 365 Security Monitoring
Advanced Email Security
DNS Filtering
Priveliged Access Management
Cloud Backup for 365 -
Managed Backup
Cloud backup for Microsoft 365
Server Backup Monitoring
Backup Monitoring & Testing -
Managed Cloud
Microsoft 365 Management
License Procurement & Management
Email Signature Management
Build
-
LAUNCH PLAN FEATURES PLUS
-
Dark Web Monitoring
-
Password Manager
-
Human Risk Management
Phishing Simulations
Cyber Security Training -
Incident Response
Incident Reponse Plan
Security Policy Management -
Vulnerability Scanning
-
Intrusion Detection & Reponse
Scale
-
BUILD PLAN FEATURES PLUS
-
Fractional CIO/CTO
-
Cyber Essentials Monitoring & Compliance
-
Managed SIEM
-
Managed Security Operations Centre 24/7
A Look Into Your Investment with Us
Here’s what our Managed IT Support Packages would look like for an average small business client. However, your experience at Novix IT will depend on which services(s) you’re interested in and your business’s unique situation.
What's Included:
- Quarterly Strategic IT Roadmap: Your IT must have a plan for the future. Stale technology is a recipe for future disaster. Our quarterly Technology Business Review gives us the opportunity to explain what is working well vs what isn’t in yout IT. We’ll provide our recommendation for the future in each quarter to keep you productive, safe and secure.
- Regular Reporting: Technology today has many benefits which businesses are not utilising such as reporting. Our service will provide you with reports however often you wish to review them.
- We understand your IT needs: We work with businesses of all sizes, bringing enterprise-class experience and tools to unlock your exceptional using the power of IT and exceptional IT support.
- Expert Advice: Access to experts on areas such as Cybersecurity, Microsoft 365, Automation and Ai will be provide valuable resources to your business to improve resilience, productivity and processes.
What's Not Included:
- Non-Standard Support Requests
Support outside agreed service terms, including emergency or out-of-hours response, and assistance for systems not covered under your plan, is not included. Ad-hoc costs will apply to any work carried out outside your agreement service.
- Hardware and Consumable Costs
Managed support does not include the supply of new hardware or physical equipment. Devices, networking equipment, peripherals, and office consumables are charged separately.
- Project-Based or Specialist Services
Large-scale projects such as major migrations, infrastructure overhauls, or transformation initiatives are not covered unless explicitly agreed. This also includes third-party software licensing and any bespoke development, automation, or system customisation.
- Training or Consultancy Outside Standard Deliverables
Your plan does not include large-scale training sessions, workshops, or extended consultancy services that fall outside day-to-day IT support and operational guidance.
5 Star IT Support
Our fantastic Managed IT Support service is loved by our happy clients. Here's a few comments from them about us.
Choosing the right IT Partner can be daunting
That is why we have implemented a zero risk guarantee. If you are not satisfied with our service within 90 days. We will give your money back.
90-Day Money Back
If you are not 100% happy with our service after 90 days, you will receive a full refund. No problem.
No Onboarding Fees
We believe in working with you long-term. We will invest all the time we need to get you setup to receive the best service.
Super Simple Pricing
When you receive our monthly bill, you won’t find lines of jargon but easy, friendly and understandable invoices.
