IT Support
Supporting Your Exceptional
IT issues are more than a headache, they can bring your business to a standstill and compromise trust with your customers.We’re your IT enabler and IT lifeline, with proactive and personal 24/7 IT support, we’ll ensure your IT is empowering your business to succeed.
Whether you face a hardware malfunction, software glitch, or cyber security threat, our experts will be there to assist you. We leverage advanced remote monitoring and troubleshooting tools to resolve many issues remotely, minimising downtime and maximising your productivity. We also offer responsive on-site support to keep your on-premise IT in top shape. We’ll help you to increase productivity, eliminate downtime, and enjoy peace of mind and focus on what matters most.
FOCUSED ON WHAT MATTERS TO YOU
We understand that choosing the right IT support provider is a crucial decision for your business. It’s not just about fixing what’s broken—it’s about feeling heard, supported, and confident that your technology is in the hands of a partner who truly understands your challenges. Whether you’re dealing with frequent downtime, unresponsive support, security concerns, or slow response times, we know the frustration and impact this can have on your business.
Feeling Unheard & Unsupported?
We know how frustrating it is when your IT issues are ignored or when support isn't responsive. You need an IT partner who listens and responds promptly, ensuring your concerns are always addressed.
Tired of Frequent Downtime and Disruptions?
Continuous disruptions and downtime can cripple your business operations. We understand that reliability is non-negotiable. Our proactive IT management keeps your systems running smoothly, minimising disruptions so you can focus on what matters most.
Lacking a strategic partnership?
Technology should align with your business goals, not just keep the lights on. We understand the importance of having a strategic IT partner who helps you leverage technology to drive growth and innovation. We’re here to guide you with expert advice and solutions that align with your vision.
Frustrated with Slow Response Times?
When you have an IT issue, you need swift resolution. We know that time is of the essence, and our team is committed to providing fast, efficient support, resolving your issues before they impact your business.
Exceptional IT Is Personal
We understand your IT needs: We work with businesses of all sizes, bringing enterprise-class experience and tools to unlock your exceptional using the power of IT and exceptional IT support.
Strategic IT Partnership: We're more than an IT support provider; we're a technology partner for your business's journey! We'll help you to align technology with your goals and maximise IT ROI.
Supporting Your Team: Both in the day-to-day and strategic level, we'll empower your team to get the best from their IT. We'll help you to lower costs, upskill your team's use of IT, and help you to enfroce secure IT practices to keep your business secure.
All About You: Our focus is on you. We take your pains away and help you to achieve your goals with tailored solutions, personal partnership, and transparent pricing.
Providing Comprehensive IT, Cyber Security, Cloud, and Strategic Technology Services to Businesses across Edinburgh and beyond
24/7 Helpdesk Support
Our friendly and proactive team will be ready to help you whenever you have an issue, challenge or question. Responsive and supportive, our team will gives yours not just solutions..but also smiles!
24/7 IT Monitoring
Our intelligent monitoring systems will be working around the clock to ensure your network is free from risks, errors, and potential issues that could disrupt your business. We'll proactively address these issues to keep your business running.
Inclusive IT Management
We'll take care of management of your IT environment, including your network infrastructure, device care, cyber security, compliance-enforcement, and offer strategic IT guidance, all in one integrated tailored offering.
The Novix IT Process
Consultation & Discovery
We sit down with you and get to know you, your business, needs and goals. We'll listen, ask questions, and help you to connect the right solutions to your goals.
IT Assessment & Planning
We'll undertake a thorough assessment of your IT environment to find opportunities to improve its performance while also discovering vulnerabilities that could be exploited. With this map, we'll help you to navigate the tech territory like a pro.
Onboarding & Go-Live
We onboard your team in a smooth, pain-free process. Your team will be able to access IT support from a dedicated portal, be able to swiftly reach our team, while all of your business's IT systems will be kept supported, secured and optimised by us in the background.
Exceptional IT Support!
Viola! You're now onboarded with our IT support. We'll serve as more than an IT support provider; we'll be your technology partner for the business journey ahead with inclusive IT, cyber security, compliance, and IT strategy support.
Power-Up IT Performance with a free IT assessment
On us! Uniquely comprehensive and built to secure and power-up your business, our IT assessment gives the actionable insights that you need to improve productivity and scalability across your business, while helping you to ensure continuity and safety from cyber threats.
