Managed IT Services Pricing
One Complete Solution for IT Support and Cyber Security
We help make your selection of IT partners easy and uncomplicated. We understand that signing up for an IT Support contract is a vast and complicated decision and often does not just end up being a decision about Managed IT Services Pricing and Cost but much more about the quality and security you get for what you pay. Our goal is to educate you with honest and transparent information to make your choice easy.
What are the different types of Managed IT Services Packages?
Break-Fix
Instead of taking the proactive route and keeping an eye on things, break-fix IT Providers kick in when something goes kaput or haywire in a company’s IT setup. It’s all about stepping in to lend a hand when clients need it, no strings attached.
Block Hours
Block hour services supposedly offer a “flexible” and pre-purchased arrangement between an MSP and a client. A specific number of hours is allocated for IT support and services. The idea is that businesses can have a fixed number of hours available to them
Managed Services
When you partner with a Managed Service Provider, they take on the responsibility of monitoring, maintaining, and securing your IT infrastructure. MSPs utilize advanced monitoring tools and technologies to detect and address potential issues proactively.
Managed it services prices should not be a secret
Now that you know what IT Managed Services are, below is a list of things included in our IT Support and Cyber Security Package Pricing.
FULLY MANAGED IT SUPPORT
complete peace of mind-
Umlimited IT Support
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Strategic Technology Business Review
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Vendor & Third Party Management
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Incident Response Service
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Firewall & Network Management
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User Onboarding & Offboarding
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User Management & Administration
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Support Ticket Reporting
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Endpoint Detection and Response
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Microsoft 365 Security
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Staff Security Training
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Microsoft 365 Business Premium
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Complete Patch Management
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Email Security
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Cloud Signature Solution
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Microsoft 365 Backup Solution
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Backup Monitoring & Testing
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24/7 Security Monitoring
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Cyber Essentials Compliance
fully managed IT support
- Unlimited Remote IT Support We provide unlimited remote IT support through email, phone, or our support portal, ensuring quick resolution of software, hardware, network, and security issues.
- Strategic Technology Business Review We conduct bi-annual strategic reviews with your leadership team to align your IT roadmap and budget with the latest technology and security practices.
- Vendor & Third Party Management We manage your business-critical applications and vendors, ensuring they receive the necessary support and technical expertise.
- Incident Response Service We help you prepare for cyber incidents with a response plan designed to minimize damage and swiftly restore normal operations.
- Firewall & Network Management We manage your network and firewall to keep your offices secure, ensuring the safety, performance, and reliability of your IT infrastructure.
- User Onboarding & Offboarding We streamline the onboarding and offboarding process by handling equipment orders, license procurement, and account setups at no extra cost.
- User Management & Administration We take care of user accounts and permissions, including creating, modifying, and removing accounts, as well as assigning roles and access rights.
- Support Ticket Reporting We provide monthly reports on support tickets, including asset management and tracking, as part of our service.
- Endpoint Detection and Response (EDR) We implement EDR solutions to detect and respond to advanced threats on endpoints, replacing traditional antivirus software.
- Microsoft 365 Security We ensure 365 security compliance and monitoring, proactively detecting breaches and alerting risks to prevent high-risk incidents.
& Security
- User Security & Awareness Training We offer security awareness training to educate your staff on cybersecurity best practices, helping protect sensitive information and reduce threats.
- Microsoft 365 Business Premium We provide all the productivity tools and security services your business needs under an annual commitment.
- Complete Patch Management We manage software patches and updates across your business to enhance security, system performance, and stability.
- Email Security We protect your email communication from unauthorized access, data breaches, and malware with robust security measures.
- Cloud Signature Solution We manage professional email signatures across your organization, ensuring consistency, branding compliance, and automation.
- Microsoft 365 Backup Solution We safeguard your data in Microsoft 365 services like Exchange Online, SharePoint, OneDrive, and Teams with comprehensive backup solutions.
- Backup Monitoring & Testing We monitor and test your backups frequently, ensuring reliability in case of ransomware, server failures, or other IT disasters.
- Security Information & Event Management We use advanced tools to filter and analyze IT logs, detecting and responding to potential security threats across your IT environment.
- Cyber Essentials Compliance We help you achieve and maintain Cyber Essentials certification, aligning with UK government security standards for SMEs. Our tool ensures ongoing compliance and visibility of your IT security needs.
One Complete Solution for IT Support and Cyber Security
We help make your selection of IT partners easy and uncomplicated. We understand that signing up for an IT Support contract is a vast and complicated decision and often does not just end up being a decision about Managed IT Services Pricing and Cost but much more about the quality and security you get for what you pay. Our goal is to educate you with honest and transparent information to make your choice easy.
Site Visits for Support
You might think you need to have this as part of your plan, but as of today, you don’t. We can now perform all of our services remotely, reducing our expenses and ultimately saving you money!This saves us on running costs of vehicles, insurance, fuel, and more, not to mention doing our bit for the environment.If you would like someone out to your office to visit for a response call or proactive visit, we can arrange this for you on our standard hourly charge of £85.You don’t have to worry about additional fees for our meetings during our visits for account and technology business reviews, as they are already included in your package.
Bespoke Software Subscriptions
We’ve designed our package to include everything a member of your staff is going to need to be aligned with what we think is best. Even then, there are going to be nuances with each business’s requirements. You may need additional Microsoft 365 licenses for employees that perhaps just need an email address, or possibly your employees have more than one workstation.In these cases, we will additionally charge the licenses to you on your monthly managed service agreement for the number of extra licenses you need. We will fully manage your subscriptions for you as part of our service for any software you procure through Novix IT. We’ve got you covered!
Site Visits for Support
Part of your IT journey from time to time will be to do some project work. Whether it is migrating your business to the cloud, getting cyber essentials certified, or upgrading your network, we will do things for your business to keep you modern, secure, and productive. Therefore it’s essential you know the fees that will be associated with our project delivery.
Hourly Project Rate: £85
Project Day Rate: £680
Project Management Fee: £500
Consultancy Fee: £800
Bespoke Software Subscriptions
Your business will need to keep its devices up to date. Replacements will be needed from time to time for things like laptops, desktops, Network hardware, and so on. All of the types of devices will not work for your business out of the box. We need to prepare, configure and deliver them to you so they meet security standards and seamlessly integrate with the rest of your IT.Our technical expertise will take care of your device onboarding requirements as well as procurement and delivery. This is all charged at our hourly engineer rate of £75.